Design Your Employee Experience as Thoughtfully as You Design Your Customer Experience

FORTY - ONE NORTH’S SELECT INSIGHTS: HARVARD BUSINESS REVIEW

Most of the Customer Service driven businesses will advocate that "happy employees make happy guests". Good Employee Satisfaction is no longer enough to expect great Customer Service. Employee Happiness is the next level KPI that will truly drive happy customers. But how many businesses really drive a culture of true employee happiness? Specially after our journey through this Global pandemic, are we really thinking about "going back to business as usual" or should companies consider creating the new "performance powered by happiness"? Let's discuss it.